10 Best IT Support, Help Desk Certifications & Courses 2023

Network + Certification validates that you have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support. The availability of these diverse certifications has made them somewhat underrated. However, https://remotemode.net/become-a-sql-dba-developer/sql-2014-developer/ it is important to employ IT staff with valid professional certifications. Also, some free best help desk skills add to the overall credibility and reliability of a company. In terms of the best help desk certification, below are 8 top-rated support certifications that are efficient.

Its CompTIA A+ course is designed to teach participants the basic skills they’ll need for an IT or customer service career. This includes a breakdown of the help desk tools they can expect to see when working in a support role. FieldEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.

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Here’s our list of the best certifications available to Help Desk Managers today. If you’re looking for other ways to add cloud skills to your resume on a budget, check out 5 Cloud Certs Under $300 to Get You Going. As of early 2019, VMware removed the mandatory recertification requirement it had for each of its tracks. This allows you the freedom to choose when and how often you want to recertify depending on your company’s needs. It is also worth noting that the VCA is NOT a prerequisite for the VMware Certified Professional (VCP) exam. If you’re on the fence and want some more information, check out our Complete VMware Certification Guide.

There are actually eight different types of HDI certifications, sorted out by different types of roles, such as Customer Service Representative, Support Center Director, Desktop Advanced Support Technician and more. As a result, HDI certification is something undergone by individual agents, and a call center that hires HDI certified agents—or provides HDI certification training—is a good indication that your call center employs high-quality agents. While 78% of senior leadership agree that customer service representatives are vital for customer satisfaction and long-term retention, less than 30% of agents say they are empowered to do their jobs well. If you are not ready to pass the certification program but still want to improve your skills, these online courses may help.

What are Some of the Most In-Demand Certifications For Help Desk Specialists?

Whether you want to pursue computer networking or IT security, CompTIA Network+ is a must for building foundational skills. For example, one lesson explains how your reps can use a ticketing system to manage customer requests and breaks down the steps needed to implement this process. Axelos offers a popular ITIL Foundation training course teaching participants the basics of customer support and how to use help https://remotemode.net/become-a-help-desk-engineer/ desk tools. ITIL shares the best practices that are used when providing IT services to consumers. This course explains each best practice and provides exercises that help service reps master the ITIL approach. You took the initiative and installed a help desk software for your customer service team, but like any new business tool, employees need to learn basic help desk skills before they put it into practice.

  • Cybrary provides free certifications and courses on Systems Administration covering most in-demand skills.
  • In order to take the HDI-SCA certification exam, candidates must first register online through the official HDI website or through a third party testing center such as Pearson VUE or Prometric.
  • The course is instructed by Tareq who is an IT Professional with over 12 years of experience.
  • For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge.
  • In addition, this IT help desk certification course gives room for classroom sessions that one can attend online or physically.
  • Besides, the CCNA courses and examinations can help new IT personnel increase their knowledge of networking principles and establish their credibility for future career chances.

The helpdesk has enabled you to demonstrate some of the soft skills important in tech. The MTA can help you build on that and specialize, even if you currently lack experience in a given domain. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills. Anyone interested in learning and becoming a system admin can check out what’s in store here. There are also preparation tutorials to clear the Microsoft’s certification on server systems to become a system admin.

Software uninstallation

For example, the “Customer Success and Account Health Checks” training teaches participants how to use help desk tools to monitor and manage customer interactions. The skills taught in these lessons are applicable to any customer service team using help desk software. IT professionals are required to pass two exams that review virtualization, hardware, network, and mobile device efficiency. It is strongly recommended that administrators have a minimum of 9-12 months of experience before working towards this certification. IT support technical skills helpdesk provided for beginners is a basic yet detailed course.

  • Furthermore, it dissects suitable methods to deal with hardware and network problems of connectivity.
  • Candidates must also demonstrate their ability to use various tools and technologies related to desktop support.
  • The more strategic you are with time management, the more efficient you’ll become when meeting customer needs.
  • It is structured on the offers of Microsoft and commences by going over the basics of IT and customer aid, for better understanding.
  • With this vendor-specific certification, IT pros can provide end-user support for Cisco products and services.
  • The training ends with lessons on how to secure your network against cyber malware and fraud.

He is also a founder of Total Seminars, LLC, which is a major provider of seminars on PC and network repair. You will learn this program with Google certified instructors from top organizations and universities. With the help of this IT help desk certification, you can land entry-level IT positions.



Author: manolo
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